Tag Archives: reputation

Community & Marketing 2.0 Summit 2010, Hamburg

Community & Marketing 2.0 Summit 2010, Hamburg

My two panel sessions were this time about “Crisis Communication 2.0: The handling of crisis communication and online reputation management” together with Claudia Sommer from Greenpeace and Thomas Zimmerling from BRITA. The 2nd session was “Customer Service 2.0: Organisation of customer communication and service in realtime” with Andreas Bock from Deutsche Telekom with “Telekom helps”.


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