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Social Media Managers: What is your daily schedule?

Social Media Managers: What is your daily schedule?

Any deja-vue when you see the “Hectic schedule of a social media manager” by Socialcast?
What’s the core challenge? Social media never sleeps so do you (have to)! 😉

Social Media Conference 2011, Hamburg

Social Media Conference 2011, Hamburg

The Social Media Conference 2011 in Hamburg on FEB15/16 was the first social media event this year in Germany. The speaker line up was quite good, well-known names like Mirko Lange (talkabout), Maik Königs (eblkind) or Klaus Eck (pr-blogger.de) to name only a few. I especially enjoyed the nice story of the BMW motorcycle videos from Tino Kuehnel – have a look…

Loyalty World 2010, London

Loyalty World 2010, London

In my panel session with Peter Crayford (Head of Customer Experience Lifecycle, Orange / France Telecom Group) and Jon Harvey (Agency Group Head, Facebook UK) we were discussing the integration of social networks like Facebook & Co in the corporate CRM strategy.

eyefortravel Distribution Summit North America 2010, Chicago

eyefortravel Distribution Summit North America 2010, Chicago

The Eye-For-Travel Conference in Chicago was definitely a highlight this year. The travel focus and the people from the industry made it a worthy trip. One presentation I really enjoyed was about “The best job in the world” by Tourism Queensland (Australia) which was just a brilliant idea and great realization…

Receiving “Best Airline Social Media Marketing Campaign Award 2010” in London

Receiving “Best Airline Social Media Marketing Campaign Award 2010” in London

On October 1st 2010, I received for Lufthansa’s MySkyStatus.com the “Best Airline Social Media Campaign Award” in London. Shasham Nigam (founder of SimpliFlying) arranged a great setting of social media leaders & innovators of the airline industry, like Paula Berg, Runway Girl etc.

Community & Marketing 2.0 Summit 2010, Hamburg

Community & Marketing 2.0 Summit 2010, Hamburg

My two panel sessions were this time about “Crisis Communication 2.0: The handling of crisis communication and online reputation management” together with Claudia Sommer from Greenpeace and Thomas Zimmerling from BRITA. The 2nd session was “Customer Service 2.0: Organisation of customer communication and service in realtime” with Andreas Bock from Deutsche Telekom with “Telekom helps”.

Social Media Summit 2010, Wiesbaden

Social Media Summit 2010, Wiesbaden

At the Social Media Summit 2010 in Wiesbaden (Germany) I gave some insights into our Lufthansa Social Media activities where the most quoted sentence of the day on twitter came probably from me: “Social media is like soccer, every second person is a trainer”.

Check out my webinar “Advanced Social Media – Introduction, Basic-Setup and Processes for successful corporate social media”!

Check out my webinar “Advanced Social Media – Introduction, Basic-Setup and Processes for successful corporate social media”!

My webinar “Advanced Social Media” at the German Social Media Akademie shows hands-on how-to establish successful social media activities in large organizations. It’s a must for every corporate social media activist! 🙂

Mercedes-Benz Museum, Stuttgart: Web 2.0 takes off in the air, Lufthansa and the tornado @ Twittwoch Aug. 4, 2010

Mercedes-Benz Museum, Stuttgart: Web 2.0 takes off in the air, Lufthansa and the tornado @ Twittwoch Aug. 4, 2010

Not only presenting our Lufthansa Social Media efforts right in the Mercedes-Benz Museum, but after our presentation on one of the biggest LCD-screens with more than 30 square meters Mercedes will show the world’s largest artificial indoor tornado the 1st time ever to the public – live!

Cross Innovation Academy: Mobile Media Madness (July 1st/2nd 2010)

Cross Innovation Academy: Mobile Media Madness (July 1st/2nd 2010)

The by-invitation-only event with 50 forward-thinkers takes place in Bonn at the Deutsche Post Towers & Hotel Kameha Grand this year. “Mobile Media Madness” is the motto and I’m also speaking on July 2nd, 2010.

Mobile Gipfel 2010, Dusseldorf

Mobile Gipfel 2010, Dusseldorf

“Anytime, Anywhere Commerce” is the title of the Mobile Summit in Dusseldorf where I will have a speech on Social Media & Mobile and our activities & experiences at Miles & More, Europe’s leading frequent flier program from Lufthansa, German Airlines. Visit my session at 12 noon on June 30, 2010 – looking forward to […]

fvw Online Marketing Day, June 8 2010, Frankfurt – “Travel made social?” It starts…

fvw Online Marketing Day, June 8 2010, Frankfurt – “Travel made social?” It starts…

After the international travel fair ITB 2010 in Berlin I was really anxious about a “status update” from the travel industry at the fvw Online Marketing Day in Frankfurt where I read in the program already a lot of social media.

Net Promoter Conference, June 18 2010, London

Net Promoter Conference, June 18 2010, London

Meet Nils Andres, CEO Brand Science Institute and organizer of the Marketing 2.0 Conference, in a session with me where Nils will present insights from his latest research – in discussion with me about my experiences in establishing and building social media marketing inside a large corporation with a global brand.

ITB Berlin 2010: “Travel made social?” Not yet…

ITB Berlin 2010: “Travel made social?” Not yet…

The international travel fair ITB in Berlin had this year also a “Social Media Lounge“. Therefore the expectations were (too?) high! When leaving FRA (Frankfurt, Germany) I twittered already asking for the highlights and “must-sees” in regard of social media at ITB. Unfortunately there was not really response from the twitter universe so I got […]

ECM-Summit, Nov. 25-26, 2009, Frankfurt: “Next Generation Web Content Management”

ECM-Summit, Nov. 25-26, 2009, Frankfurt: “Next Generation Web Content Management”

Opened the conference with some practice insights, showing the new demands from company perspective where Ralf Heller, CEO of Virtual Identity, delivered the keynote by expressing how “next generation web content management” has to look like.

360 Degree Marketing Excellence, May 19-20, 2010, Amsterdam: “Successfully Analysing the Links between Consumers: Social Networks”

360 Degree Marketing Excellence, May 19-20, 2010, Amsterdam: “Successfully Analysing the Links between Consumers: Social Networks”

The 360 Degree Marketing Excellence Conference is two things at one: not only the strategic perspective looking a new emerging business modells and the economics but also a hands-on approach.

Marketing2Conference (M2C), March 22, 2010, Paris: “Loyalty 2.0 – Brand Loyalty via Social Media”

Marketing2Conference (M2C), March 22, 2010, Paris: “Loyalty 2.0 – Brand Loyalty via Social Media”

Meet me at M2C in Paris Speaking about Building Brand Loyalty via Social Media Marketing: “Loyalty 2.0: Points? Engage, involve and socialize!”

CallCenterWorld 2010 – “How to become a customer interaction solution provider?”

CallCenterWorld 2010 – “How to become a customer interaction solution provider?”

It’s about to rethink the whole industry because they are not “call centers” any more – they are “customer interaction solution providers” for companies, nothing else. But still most people don’t realize this and always think of telephones and headsets but it’s about helping the customer on his preferred channel!

“Life-is-a-beta” – A homage to Jeff Jarvis

“Life-is-a-beta” – A homage to Jeff Jarvis

Why “life is a beta” and this blog a homage to Jeff Jarvis who inspired me greatly and put it perfectly with this term. There are no blueprints, yet more approximations, best guesses, gut feelings, connected experiences, experiments etc. But what does this mean for life in general?

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